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BigBlueHat edited this page Sep 13, 2012 · 8 revisions

Hackday: A Distributed Hypermedia Help Desk

Idea

The goal for this year's Hackday is to build many small systems on top of a specified media type for customer support tickets. Basically, we will be building a set of components that, when put together, form a help desk software and related functionality.

For example, one team might write a server side storage, a second team a GUI client, and a third team a Twilio integration.

The point is to experience the merits and pitfalls of interoperability as provided by a Hypermedia type.

Scope

We will deal with just three basic entities:

  1. tickets
  2. comments
  3. users

HTTP Basic will be used for authentication.

Ideas/Options for things to do with the Hypermedia Help Desk Spec.

Components

(coming)

Media Type Specification

(coming)

Schedule

  • 0800-0830: Check-in, breakfast and hello
  • 0830-0900: Introduction of tasks and goals for the day
  • 0900-0915: Team formation and coordination
  • 0915-0945: Teams select deliverables and figure out unclear aspects in requirements
  • 0945-1015: Teams present their deliverables and goals
  • 1015-1700: Media type, requirement and coordination questions taken by [David](David Zuelke)
  • 1015-1145: Hacking!
  • 1145-1200: Discussion of possible blockers
  • 1200-1300: Lunch :)
  • 1300-1700: Test your implementations against one another whenever you feel like it :)
  • 1300-1430: Hacking!
  • 1430-1500: Discussion of open issues
  • 1500-1700: Hacking!
  • 1700-1800: Demos, more hacking, fin

Sponsor

Sponsored by Engine Yard

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