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Merged
ralf401 merged 1 commit into from
Apr 9, 2026
Merged

Maintenance: Fix path markup and tweaks #1132

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7 changes: 3 additions & 4 deletions channels/microsoft365/common-errors.rst
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Original file line number Diff line number Diff line change
Expand Up @@ -22,8 +22,8 @@ request to the wrong tenant.
In this case, please compare whether the client ID created in Zammad
matches that in Azure for the Azure App.

The Client ID can be found in Zammad under
*Settings > Channels > Microsoft 365 > App Configuration*.
The Client ID can be found in the Zammad settings under
*Channels > Microsoft 365 IMAP Email > App Configuration*.
See :doc:`account setup </channels/microsoft365/accounts>` how to find
the client ID in Azure and where to copy it to Zammad.

Expand Down Expand Up @@ -125,14 +125,13 @@ permission to the user of the inbox. The permission is provided at
https://admin.microsoft.com.

Add the SMTP authentication permission under
*Users > Active Users > click on the User > Email > Manage Email Apps*.
*Users > Active Users* and click on *User > Email > Manage Email Apps*.

.. figure:: /images/channels/microsoft365/errors/mail-permissions.png
:alt: Error message
:scale: 90%
:align: center


Shared Inbox
^^^^^^^^^^^^

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36 changes: 18 additions & 18 deletions locale/admin-docs.pot
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Expand Up @@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Zammad Admin Documentation pre-release\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-04-08 15:56+0200\n"
"POT-Creation-Date: 2026-04-09 08:31+0200\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
Expand Down Expand Up @@ -5024,7 +5024,7 @@ msgid "In this case, please compare whether the client ID created in Zammad matc
msgstr ""

#: ../channels/microsoft365/common-errors.rst:25
msgid "The Client ID can be found in Zammad under *Settings > Channels > Microsoft 365 > App Configuration*. See :doc:`account setup </channels/microsoft365/accounts>` how to find the client ID in Azure and where to copy it to Zammad."
msgid "The Client ID can be found in the Zammad settings under *Channels > Microsoft 365 IMAP Email > App Configuration*. See :doc:`account setup </channels/microsoft365/accounts>` how to find the client ID in Azure and where to copy it to Zammad."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:31
Expand Down Expand Up @@ -5120,66 +5120,66 @@ msgid "If it is a private email account, the admin must grant the SMTP authentic
msgstr ""

#: ../channels/microsoft365/common-errors.rst:127
msgid "Add the SMTP authentication permission under *Users > Active Users > click on the User > Email > Manage Email Apps*."
msgid "Add the SMTP authentication permission under *Users > Active Users* and click on *User > Email > Manage Email Apps*."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:137
#: ../channels/microsoft365/common-errors.rst:136
msgid "Shared Inbox"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:139
#: ../channels/microsoft365/common-errors.rst:138
msgid "If it is a shared inbox, you can try to enable the SMTP Authentication (``SmtpClientAuthenticationDisabled``) in the Azure shell. This isn't a Zammad problem, so we can only help to a limited extent here."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:143
#: ../channels/microsoft365/common-errors.rst:142
msgid "To enable the SMTP Authentication, use the following commands:"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:145
#: ../channels/microsoft365/common-errors.rst:144
msgid "If not installed:"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:151
#: ../channels/microsoft365/common-errors.rst:150
msgid "Log in to Exchange using Powershell:"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:157
#: ../channels/microsoft365/common-errors.rst:156
msgid "Switching on the SMTP authentication for a mailbox - also possible with a shared mailbox:"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:165
#: ../channels/microsoft365/common-errors.rst:164
msgid "Retrieval of Email Failed"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:167
#: ../channels/microsoft365/common-errors.rst:166
msgid "**Error message:** Retrieval using the IMAP4 protocol failed for the following message: [...]"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:170
#: ../channels/microsoft365/common-errors.rst:169
msgid "This can be caused by Microsoft Defender for Office 365 when Zammad fetches an email while its attachment is still being checked."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:173
#: ../channels/microsoft365/common-errors.rst:172
msgid "To avoid this, you should change the `Safe Attachments unknown malware response <https://learn.microsoft.com/en-us/defender-office-365/safe-attachments-about?view=o365-worldwide#safe-attachments-policy-settings>`_ from \"Dynamic Delivery\" to something else fitting your needs (e.g. \"Block\") for your Office 365 instance."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:180
#: ../channels/microsoft365/common-errors.rst:179
msgid "Authentication Unsuccessful"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:182
#: ../channels/microsoft365/common-errors.rst:181
msgid "**Error message:** 535 5.7.3 Authentication unsuccessful"
msgstr ""

#: ../channels/microsoft365/common-errors.rst:184
#: ../channels/microsoft365/common-errors.rst:183
msgid "This error message can have different reasons. See description below for one of them."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:187
#: ../channels/microsoft365/common-errors.rst:186
msgid "Microsoft allows sign-in and authentication using the primary email address. While this works for fetching emails, SMTP authentication may not work in this case."
msgstr ""

#: ../channels/microsoft365/common-errors.rst:191
#: ../channels/microsoft365/common-errors.rst:190
msgid "Try to delete the MS account and recreate it using your username. In Zammad, manually change the email address to the username. Then you should be able to send and receive emails again."
msgstr ""

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