Skip to content

Fixes #1096 - Add description to group dispatcher agent & tweaks for AI agents #1098

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
ralf401 merged 1 commit into from
Mar 18, 2026
Merged

Fixes #1096 - Add description to group dispatcher agent & tweaks for AI agents #1098

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
20 changes: 10 additions & 10 deletions ai/ai-agents.rst
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -70,21 +70,21 @@ no built in category field in Zammad, you first have to create a
ticket's category. The field type must be one of the select types.

The ticket categorizer AI agent uses the content of all articles and the title
to compare it with your category names. You can limit from which categories the
AI agent can choose from and define if multiple values are possible (if
using a multi-select field type) in the wizard. In case you limit the
categories, you can also provide a description for each category the AI agent
can choose from.
to compare it with your category names (and optionally descriptions). To add
descriptions for your categories, limit the categories the AI agent can choose
from. Then add the categories which should be available for the AI agent and
optionally provide a description for them. Additionally, you can decide in the
wizard if multiple values are allowed (only if category field is a multi-select
field type).

Ticket Group Dispatcher
^^^^^^^^^^^^^^^^^^^^^^^

This AI agent is capable of assigning tickets to different groups. It compares
the content of the ticket in question with your group names in Zammad. If a
suitable group can be found, it selects this group for the ticket. You can use
all of your groups or just specific ones by limiting it for the AI agent in the
configuration wizard.

the content of the ticket in question with your group names (and optionally
descriptions). To add descriptions for your groups, limit the groups the AI
agent can choose from. Then add the groups which should be available for the AI
agent and optionally provide a description for them.

Ticket Prioritizer
^^^^^^^^^^^^^^^^^^
Expand Down
10 changes: 5 additions & 5 deletions locale/admin-docs.pot
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Zammad Admin Documentation pre-release\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-03-17 13:00+0100\n"
"POT-Creation-Date: 2026-03-18 15:36+0100\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
Expand Down Expand Up @@ -106,15 +106,15 @@ msgid "This AI agent is capable of assigning categories to tickets. Because ther
msgstr ""

#: ../ai/ai-agents.rst:72
msgid "The ticket categorizer AI agent uses the content of all articles and the title to compare it with your category names. You can limit from which categories the AI agent can choose from and define if multiple values are possible (if using a multi-select field type) in the wizard. In case you limit the categories, you can also provide a description for each category the AI agent can choose from."
msgid "The ticket categorizer AI agent uses the content of all articles and the title to compare it with your category names (and optionally descriptions). To add descriptions for your categories, limit the categories the AI agent can choose from. Then add the categories which should be available for the AI agent and optionally provide a description for them. Additionally, you can decide in the wizard if multiple values are allowed (only if category field is a multi-select field type)."
msgstr ""

#: ../ai/ai-agents.rst:80
#: ../ai/ai-agents.rst:81
msgid "Ticket Group Dispatcher"
msgstr ""

#: ../ai/ai-agents.rst:82
msgid "This AI agent is capable of assigning tickets to different groups. It compares the content of the ticket in question with your group names in Zammad. If a suitable group can be found, it selects this group for the ticket. You can use all of your groups or just specific ones by limiting it for the AI agent in the configuration wizard."
#: ../ai/ai-agents.rst:83
msgid "This AI agent is capable of assigning tickets to different groups. It compares the content of the ticket in question with your group names (and optionally descriptions). To add descriptions for your groups, limit the groups the AI agent can choose from. Then add the groups which should be available for the AI agent and optionally provide a description for them."
msgstr ""

#: ../ai/ai-agents.rst:90
Expand Down
Loading