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d6ba9c8
docs: KB refresh from Zendesk tickets (2026-06-01 to 2026-07-31)
anastasiaguspan Jul 31, 2026
137e6ca
chore: regenerate support tag pages
wandb-docs-pr-writer[bot] Jul 31, 2026
e7fd2dc
docs: drop the org-name example from the account transition article
anastasiaguspan Jul 31, 2026
52fe2c5
docs: tighten the seat-counting answer and cite the org access doc
anastasiaguspan Jul 31, 2026
c219430
docs: correct and extend the bulk artifact deletion article
anastasiaguspan Jul 31, 2026
032560d
docs: fix the scope mismatch in the bulk artifact deletion article
anastasiaguspan Jul 31, 2026
535d92f
chore: regenerate support tag pages
wandb-docs-pr-writer[bot] Jul 31, 2026
d893f10
docs: retitle the artifact deletion article around the customer's job
anastasiaguspan Jul 31, 2026
affb04f
chore: regenerate support tag pages
wandb-docs-pr-writer[bot] Jul 31, 2026
aa783db
docs: remove an unsupported cause from the missing-team article
anastasiaguspan Jul 31, 2026
3481898
docs: drop unsupported and duplicated claims from the rename article
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chore: regenerate support tag pages
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docs: address review feedback on team and artifact FAQs
anastasiaguspan Aug 3, 2026
5a1197d
chore: regenerate support tag pages
wandb-docs-pr-writer[bot] Aug 3, 2026
7786032
docs: correct the AISE expansion in the add-seats FAQ
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docs: correct the run deletion claim in the storage meter article
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docs: call it storage usage, not storage meter
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Merge branch 'main' into supportokr_073126
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chore: regenerate support tag pages
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2 changes: 1 addition & 1 deletion support.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -47,7 +47,7 @@ and the W&B community.
<CardGroup cols={3}>
<Card title="W&B Models" href="/support/models" arrow="true" icon="/icons/cropped-models.svg">
{/* AUTO-GENERATED: counts */}
211 articles &middot; 40 tags
214 articles &middot; 41 tags
{/* END AUTO-GENERATED: counts */}
</Card>
<Card title="W&B Weave" href="/support/weave" arrow="true" icon="/icons/cropped-weave.svg">
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15 changes: 9 additions & 6 deletions support/models.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -38,7 +38,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
2 articles
</Card>
<Card title="Academic" href="/support/models/tags/academic" arrow="true">
2 articles
3 articles
</Card>
<Card title="Administrator" href="/support/models/tags/administrator" arrow="true">
26 articles
Expand All @@ -50,7 +50,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
2 articles
</Card>
<Card title="Artifacts" href="/support/models/tags/artifacts" arrow="true">
15 articles
16 articles
</Card>
<Card title="Authentication" href="/support/models/tags/authentication" arrow="true">
1 article
Expand Down Expand Up @@ -86,7 +86,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
3 articles
</Card>
<Card title="Org Management" href="/support/models/tags/org-management" arrow="true">
2 articles
4 articles
</Card>
<Card title="Outage" href="/support/models/tags/outage" arrow="true">
3 articles
Expand All @@ -100,6 +100,9 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
<Card title="Python" href="/support/models/tags/python" arrow="true">
6 articles
</Card>
<Card title="Python API" href="/support/models/tags/python-api" arrow="true">
1 article
</Card>
<Card title="Reports" href="/support/models/tags/reports" arrow="true">
15 articles
</Card>
Expand All @@ -119,7 +122,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
7 articles
</Card>
<Card title="Storage" href="/support/models/tags/storage" arrow="true">
2 articles
3 articles
</Card>
<Card title="Sweeps" href="/support/models/tags/sweeps" arrow="true">
22 articles
Expand All @@ -128,10 +131,10 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
2 articles
</Card>
<Card title="Team Management" href="/support/models/tags/team-management" arrow="true">
13 articles
15 articles
</Card>
<Card title="Teams" href="/support/models/tags/teams" arrow="true">
3 articles
4 articles
</Card>
<Card title="TensorBoard" href="/support/models/tags/tensorboard" arrow="true">
2 articles
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Original file line number Diff line number Diff line change
Expand Up @@ -15,6 +15,7 @@ If you can't sign in to your W&B account, the following steps help you identify
- If you use SSO, confirm you're in the appropriate SSO group.
- **Technical problems**:
- Note any specific error messages for further troubleshooting.
- If you see "rate limit exceeded" or "An application error occurred" instead of your workspace, your account is probably missing a team. Browser troubleshooting doesn't clear it. See [I deleted my team and now I can't create a new one — what do I do?](/support/models/articles/i-deleted-my-team-and-now-i-cant-create-a-new-one).

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Oh man, the target page does not have an ideal name or slug. No issue with the edit to this file, though.

- If issues persist, contact the support team for additional assistance.

---
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16 changes: 14 additions & 2 deletions support/models/articles/how-do-i-add-more-seats.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -3,13 +3,25 @@ title: "How do I add more seats to my account?"
keywords: ["Administrator", "User Management"]
---

If you're an administrator who needs to expand your team's access to W&B, you can request additional seats for your account. To add more seats:
If you're an administrator who needs to expand your team's access to W&B, you can request additional seats for your account. W&B assigns seats per user at the organization level, not per team, and teams inherit them. Adding a user to a second team doesn't consume another seat.

1. Contact your Account Executive or the support team (support@wandb.com).
To add more seats:

{/* AISE = "AI Solutions Engineer": the job titles in the W&B Global Field Organization
(Glean people directory) and the "Pre-Sales AISE Onboarding Template" in Confluence,
which reads "What an AI Solutions Engineer (AISE) does"; the Indeed and Scribd account
glossaries agree. No one holds the title "Account Solutions Engineer" (though "Senior
Manager, Account Solutions Architecture" does exist, which may be the source of the mixup).
/platform/hosting/hosting-options/dedicated-cloud/rate-limits.mdx expands AISE as
"Account Solutions Engineer" — unsubstantiated, left as-is for future consideration. */}

1. Contact your AI Solutions Engineer (AISE) or the support team (support@wandb.com).
2. Provide your organization name and the desired number of seats.

The W&B team uses this information to provision the additional seats on your account.

See [Assign or update a user's access](/platform/hosting/iam/access-management/manage-organization#assign-or-update-a-users-access) for details.

---

{/* AUTO-GENERATED: tab badges */}
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21 changes: 8 additions & 13 deletions support/models/articles/how-do-i-create-a-new-team-in-wandb.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -3,24 +3,17 @@ title: "How do I create a new team in W&B?"
keywords: ["Teams", "Org Management"]
---

Teams are the primary unit of collaboration in W&B. A team has its own entity name, shared projects, and member roster. Anyone with a W&B account can create a team.
Teams are the primary unit of collaboration in W&B. A team has its own entity name, shared projects, and member roster. Only an organization admin can create a team.

**Creating a team**
For the procedure, see [Create a team](/platform/hosting/iam/access-management/manage-organization#create-a-team). To add colleagues afterward, see [Invite users to a team](/platform/hosting/iam/access-management/manage-organization#invite-users-to-a-team) or [How do I invite a user to my W&B team?](/support/models/articles/how-do-i-invite-a-user-to-my-wb-team).

1. Log in to [wandb.ai](https://wandb.ai).
2. Click the **+** icon or **Create new team** in the left sidebar (or navigate to [wandb.ai/create-team](https://wandb.ai/create-team)).
3. Enter a **team name**. This becomes the team's entity name (e.g., `wandb.ai/my-team`). Team names must be globally unique, lowercase, and can contain letters, numbers, and hyphens.
4. Click **Create team**.
**If you can't create a team**

You are automatically made an admin of the new team.

**Inviting members after creation**

After creating the team, go to **Team settings > Members > Invite members** to add colleagues. See [How do I invite a user to my W&B team?](/support/models/articles/how-do-i-invite-a-user-to-my-wb-team) for full details.
If the **Create team** button is missing, or you get a permissions error telling you to ask your administrator, either your organization restricts team creation to admins or your account is in a state that blocks it. See [I deleted my team and now I can't create a new one — what do I do?](/support/models/articles/i-deleted-my-team-and-now-i-cant-create-a-new-one).

**Choosing a team name**

The team name becomes part of every project and run URL under that team, so choose a name that will remain meaningful long-term. Team names cannot be changed after creation without contacting W&B support.
A team name becomes the team's entity name and part of every project and run URL under that team, so choose a name that will remain meaningful long-term. Team names must be unique across W&B, and cannot be changed after creation.

**Personal accounts vs. team accounts**

Expand All @@ -38,7 +31,9 @@ wandb.init(entity="my-username", project="personal-experiments")

**Team limits**

On the free plan, teams support a limited number of seats and storage. Check your plan details at **Team settings > Billing** or [wandb.ai/site/pricing](https://wandb.ai/site/pricing).
Seats are billed per user on Models. See [Seats and pricing](/platform/hosting/iam/access-management/manage-organization#seats-and-pricing) for how seats work, your plan details at **Team settings > Billing**, or [wandb.ai/site/pricing](https://wandb.ai/site/pricing).

Academic accounts can create an unlimited number of teams. If you have an older academic account and can't create another team, it may carry a low team limit set when the account was created. [Contact support](mailto:support@wandb.com) to have the limit raised.

---

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Original file line number Diff line number Diff line change
@@ -0,0 +1,59 @@
---
title: "How do I delete many artifacts at once?"
keywords: ["Artifacts", "Storage", "Python API"]
---

When you need to delete many artifact versions, such as to reduce storage usage, use the [W&B Public API](/models/ref/python/public-api/api) instead of the W&B App. Bulk deletions in the App can time out with a `context deadline exceeded` error, and the artifact list is not designed for deleting hundreds of versions.

The following script deletes all artifact versions of a specified type in a project.

Replace the `[YOUR-TEAM]` and `[YOUR-PROJECT]` placeholders with your own values. Use your team or username for `[YOUR-TEAM]`, not your organization name.

<Warning>
Artifact deletion is destructive. When deleting source artifact versions, W&B deletes the artifact and its files. Passing `delete_aliases=True` enables deletion of versions with aliases such as `latest`, and removes those aliases.

Use `DRY_RUN = True` first, review the printed artifact names, and only then set DRY_RUN = False.
</Warning>

```python
import wandb

# Assumes you've run `wandb login` already.
entity = "[YOUR-TEAM]" # Replace with your team.

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TBD what the verdict s here. To unblock, we can use the current W&B doc conventions.

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okay, yes that was my plan. This syntax is what we had agreed upon as a team (it is already in the style guide skill). I mentioned to John that you wanted to reopen this discussion, so we'll probably talk about it in the next Internal Skills WG meeting. perhaps you'd like to attend as a guest to aide in this discussion?)
Regardless, yes, for this PR I think using this is appropriate for now - if we change our agreed-upon convention, a LOT of places will need to be updated, beyond just this.

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Yup! Add me to the meeting

project = "[YOUR-PROJECT]" # Replace with your project.
artifact_type = "model" # Replace with the artifact type to delete.

# Keep this set to True until you review the versions to delete.
DRY_RUN = True

api = wandb.Api()

for collection in api.artifact_collections(f"{entity}/{project}", artifact_type):
for version in collection.artifacts():
if DRY_RUN:
print(f"[dry-run] would delete {version.name}")
else:
print(f"Deleting {version.name}")
version.delete(delete_aliases=True)
```

The script deletes artifact versions, not collections. An emptied collection still appears in the project's **Artifacts** tab.

`wandb.Api.artifact_collections()` returns both source collections and link collections:

- A source collection contains artifact versions logged to runs in the project.
- A link collection contains references to artifact versions linked to another collection, such as a collection in a registry.

For more information, see [Link an artifact version to a collection](/models/registry/link_version).

When a version comes from a link collection, `version.delete(delete_aliases=True)` removes only the link. The source artifact and its files stay where they are, so that version frees no storage.

## Reclaim the space

Deleted artifacts are soft-deleted first, then removed during garbage collection, so your storage usage doesn't drop immediately. For the timing and how to verify your usage, see [Why doesn't my storage usage update after deleting runs?](/support/models/articles/why-does-the-storage-meter-not-update-af) and [Delete an artifact](/models/artifacts/delete-artifacts).

---

{/* AUTO-GENERATED: tab badges */}
<Badge stroke shape="pill" color="orange" size="md">[Artifacts](/support/models/tags/artifacts)</Badge><Badge stroke shape="pill" color="orange" size="md">[Storage](/support/models/tags/storage)</Badge><Badge stroke shape="pill" color="orange" size="md">[Python API](/support/models/tags/python-api)</Badge>
{/* END AUTO-GENERATED: tab badges */}
20 changes: 20 additions & 0 deletions support/models/articles/how-do-i-rename-a-team-or-entity.mdx
Original file line number Diff line number Diff line change
@@ -0,0 +1,20 @@
---
title: "How do I rename a team or entity?"
keywords: ["Teams", "Team Management", "Org Management"]
---

W&B doesn't support renaming a team or entity. A team's name is set when you create the team and can't be changed afterward. Instead, create a new team with the name and members you want, then move your work into it:

1. [Create the new team](/platform/hosting/iam/access-management/manage-organization#create-a-team). If you get a permissions error, your organization restricts who can create teams. Ask an organization admin to create the team for you.
2. Move your projects or runs into the new team. You can move runs between teams in W&B, but logged artifacts don't move automatically.
3. To move an entire project, [contact support](mailto:support@wandb.com) with the source team, the destination team, and the projects to move. Support schedules the move during a window when nothing is actively logging to either team.

<Note>
A team's storage location is also fixed at creation. Configure a team's storage location when you create the team. See [Secure storage connector](/platform/hosting/data-security/secure-storage-connector).
</Note>

---

{/* AUTO-GENERATED: tab badges */}
<Badge stroke shape="pill" color="orange" size="md">[Teams](/support/models/tags/teams)</Badge><Badge stroke shape="pill" color="orange" size="md">[Team Management](/support/models/tags/team-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Org Management](/support/models/tags/org-management)</Badge>
{/* END AUTO-GENERATED: tab badges */}
Original file line number Diff line number Diff line change
Expand Up @@ -7,25 +7,35 @@ When you sign up for W&B, the platform automatically creates a personal team wit

## Why this happens

W&B accounts must belong to at least one team to create projects and run experiments. When the auto-generated team is deleted, the account loses its team membership. In this state:
W&B accounts must belong to at least one team to create projects and run experiments. When an account has no team, it enters a state where:

- The **Create team** button in **Account Settings > Teams** may not appear.
- Attempting to log in or navigate to your workspace may immediately redirect to a "rate limit exceeded" or "An application error occurred" page.
- You cannot create a new team to resolve the issue yourself — team creation is blocked while the account is in this state.

Deleting your team is one way to reach this state, but not the only one. An account can also end up without a team in the following cases:

- On a new account, if the initial team isn't created during sign-up.
- After you add or change an email address on your account, such as an institutional or student email.
- After you edit your profile.

The symptoms and the fix are the same in every case.

## What to do

This state cannot be resolved through the W&B UI. Contact W&B support and include:

- Your W&B **username** (the entity name shown in your profile URL, e.g. `wandb.ai/your-username`)
- Your **organization name** if you are on a team or enterprise plan
- The **desired team name** you want created (team names must be globally unique, lowercase, with no spaces)
- The **desired team name** you want created (team names must be unique across W&B)

Support will manually create a team for your account and restore your access.
Support will manually create a team for your account and restore your access. Choose the team name carefully: you can't rename a team after it's created. See [How do I rename a team or entity?](/support/models/articles/how-do-i-rename-a-team-or-entity).

**If you are on an academic or free plan**

Academic accounts may not have the ability to create teams directly through the UI — the "Create team" button may be absent even on a fresh account. This is not a bug; the free plan limits team creation in some cases. Contact support with your username and the team name you want, and include a note that you are using W&B for academic or research purposes.
The **Create team** button may be absent even on a fresh account. Only an organization admin can create a team, so check whether you hold that role. For details, see [Teams](/platform/app/settings-page/teams).

Academic accounts have no limit on the number of teams. If you still can't create the team you need, contact support with your username and the team name you want, and include a note that you are using W&B for academic or research purposes.

**Preventing this in the future**

Expand All @@ -35,7 +45,9 @@ Academic accounts may not have the ability to create teams directly through the

**Related: rate limit exceeded loop**

If you are stuck in a redirect loop with a "rate limit exceeded" error after deleting your team, this is a symptom of the same issue. The error appears because W&B's routing logic expects every logged-in user to belong to a team. Logging out and back in will not fix it. Only contacting Support can resolve this issue.
If you are stuck in a redirect loop with a "rate limit exceeded" error, this is a symptom of the same issue, whether or not you deleted a team. The error appears because W&B's routing logic expects every logged-in user to belong to a team.

Despite the wording, this isn't an actual rate limit, so the guidance in [Rate limits](/models/track/limits#rate-limits) doesn't apply here. Waiting for a rate-limit window to reset, logging out and back in, clearing your cache, or using an incognito window won't fix it. Only contacting Support can resolve this issue.

---

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Original file line number Diff line number Diff line change
@@ -0,0 +1,33 @@
---
title: "What happens when my personal account becomes a team and organization?"
keywords: ["Org Management", "Team Management", "Academic"]
---

W&B is moving older personal accounts into the same team and organization structure that newer accounts already use. If you received an email about upcoming changes to your account, this change applies to you.

You don't need to take any action. This is a platform-wide change, not something specific to your account.

## What changes

The change affects your account structure as follows:

- Your personal account becomes a team attached to a new organization named after your username. You are an admin of that organization.
- Your data stays where it is. Projects, runs, artifacts, and existing links continue to work.
- Organizations and teams you already belong to are separate and aren't affected.
- The new organization starts with a free 30-day Pro trial. When the trial ends, the organization moves to the Free plan unless you upgrade.

## If you have an academic plan

Your existing organization keeps its academic subscription. However, the new organization created for your personal account is a separate organization, so it needs its own academic application. You can apply for it with the same email address on the [W&B academic application page](https://wandb.ai/academic_application).

For how academic plans work, see [Can I get an academic plan as a student?](/support/models/articles/can-i-get-an-academic-plan-as-a-student).

## If you can't find your runs after the change

Your data isn't deleted as part of this change. If projects or runs appear to be missing, or you're blocked from viewing them, [contact support](mailto:support@wandb.com) with your username and organization name so support can check your account configuration.

---

{/* AUTO-GENERATED: tab badges */}
<Badge stroke shape="pill" color="orange" size="md">[Org Management](/support/models/tags/org-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Team Management](/support/models/tags/team-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Academic](/support/models/tags/academic)</Badge>
{/* END AUTO-GENERATED: tab badges */}
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