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d6ba9c8
docs: KB refresh from Zendesk tickets (2026-06-01 to 2026-07-31)
anastasiaguspan Jul 31, 2026
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chore: regenerate support tag pages
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docs: drop the org-name example from the account transition article
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docs: tighten the seat-counting answer and cite the org access doc
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docs: correct and extend the bulk artifact deletion article
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032560d
docs: fix the scope mismatch in the bulk artifact deletion article
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chore: regenerate support tag pages
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docs: retitle the artifact deletion article around the customer's job
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chore: regenerate support tag pages
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docs: remove an unsupported cause from the missing-team article
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docs: drop unsupported and duplicated claims from the rename article
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docs: correct the AISE expansion in the add-seats FAQ
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docs: correct the run deletion claim in the storage meter article
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2 changes: 1 addition & 1 deletion support.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -47,7 +47,7 @@ and the W&B community.
<CardGroup cols={3}>
<Card title="W&B Models" href="/support/models" arrow="true" icon="/icons/cropped-models.svg">
{/* AUTO-GENERATED: counts */}
210 articles &middot; 40 tags
213 articles &middot; 40 tags
{/* END AUTO-GENERATED: counts */}
</Card>
<Card title="W&B Weave" href="/support/weave" arrow="true" icon="/icons/cropped-weave.svg">
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14 changes: 7 additions & 7 deletions support/models.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -29,7 +29,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
## Browse by category

<Card title="API" href="/support/models/tags/api" arrow="true">
2 articles
3 articles
</Card>
<Card title="API Keys" href="/support/models/tags/api-keys" arrow="true">
1 article
Expand All @@ -38,7 +38,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
2 articles
</Card>
<Card title="Academic" href="/support/models/tags/academic" arrow="true">
2 articles
3 articles
</Card>
<Card title="Administrator" href="/support/models/tags/administrator" arrow="true">
26 articles
Expand All @@ -50,7 +50,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
2 articles
</Card>
<Card title="Artifacts" href="/support/models/tags/artifacts" arrow="true">
15 articles
16 articles
</Card>
<Card title="Authentication" href="/support/models/tags/authentication" arrow="true">
1 article
Expand Down Expand Up @@ -86,7 +86,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
3 articles
</Card>
<Card title="Org Management" href="/support/models/tags/org-management" arrow="true">
2 articles
4 articles
</Card>
<Card title="Outage" href="/support/models/tags/outage" arrow="true">
3 articles
Expand Down Expand Up @@ -119,7 +119,7 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
7 articles
</Card>
<Card title="Storage" href="/support/models/tags/storage" arrow="true">
2 articles
3 articles
</Card>
<Card title="Sweeps" href="/support/models/tags/sweeps" arrow="true">
22 articles
Expand All @@ -128,10 +128,10 @@ template: "docengine-site/templates/support_product_index.mdx.j2"
2 articles
</Card>
<Card title="Team Management" href="/support/models/tags/team-management" arrow="true">
13 articles
15 articles
</Card>
<Card title="Teams" href="/support/models/tags/teams" arrow="true">
3 articles
4 articles
</Card>
<Card title="TensorBoard" href="/support/models/tags/tensorboard" arrow="true">
2 articles
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24 changes: 24 additions & 0 deletions support/models/articles/can-i-rename-a-team-or-entity.mdx
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@@ -0,0 +1,24 @@
---
title: "Can I rename a team or entity?"
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keywords: ["Teams", "Team Management", "Org Management"]
---

No. W&B doesn't support renaming a team or entity. A team's name is set when you create the team and can't be changed afterward.

To use a different name, create a new team with the name you want, then move your work into it:
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1. Create the new team. See [How do I create a new team in W&B?](/support/models/articles/how-do-i-create-a-new-team-in-wandb).
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2. Move your projects or runs into the new team. You can move runs between teams in the W&B App, but logged artifacts don't move automatically.
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3. If you need an entire project moved, or you aren't able to create the team yourself, [contact support](mailto:support@wandb.com) with the source team, the destination team, and the projects to move. Support schedules the move during a window when nothing is actively logging to either team.

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This seems weird. If you can't do these things, shouldn't you contact your own org admins?

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cleaned up the sentence to separate the priviledge statement from the product-capability issue. the tickets support that moving a project is a product gap, regardless of being an admin.


Because the name is permanent, choose it carefully before you create the team.
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<Note>
A team's storage location is also fixed at creation. If you need a team whose data lives in your own cloud storage bucket, configure that bucket when you create the team. See [Secure storage connector](/platform/hosting/data-security/secure-storage-connector).
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</Note>

---

{/* AUTO-GENERATED: tab badges */}
<Badge stroke shape="pill" color="orange" size="md">[Teams](/support/models/tags/teams)</Badge><Badge stroke shape="pill" color="orange" size="md">[Team Management](/support/models/tags/team-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Org Management](/support/models/tags/org-management)</Badge>
{/* END AUTO-GENERATED: tab badges */}
Original file line number Diff line number Diff line change
Expand Up @@ -15,6 +15,7 @@ If you can't sign in to your W&B account, the following steps help you identify
- If you use SSO, confirm you're in the appropriate SSO group.
- **Technical problems**:
- Note any specific error messages for further troubleshooting.
- If you see "rate limit exceeded" or "An application error occurred" instead of your workspace, your account is probably missing a team. Browser troubleshooting doesn't clear it. See [I deleted my team and now I can't create a new one — what do I do?](/support/models/articles/i-deleted-my-team-and-now-i-cant-create-a-new-one).

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Oh man, the target page does not have an ideal name or slug. No issue with the edit to this file, though.

- If issues persist, contact the support team for additional assistance.

---
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6 changes: 6 additions & 0 deletions support/models/articles/how-do-i-add-more-seats.mdx
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Expand Up @@ -10,6 +10,12 @@ If you're an administrator who needs to expand your team's access to W&B, you ca

The W&B team uses this information to provision the additional seats on your account.

## How W&B counts seats
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W&B assigns seats per user at the organization level, not per team, and teams inherit them. Adding a user to a second team doesn't consume another seat.

For how seats and access levels are assigned, see [Assign or update a user's access](/platform/hosting/iam/access-management/manage-organization#assign-or-update-a-users-access).
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---

{/* AUTO-GENERATED: tab badges */}
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---
title: "How do I delete many artifacts at once?"
keywords: ["Artifacts", "Storage", "API"]
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---

When you need to remove a large number of artifacts, for example to get back under your storage limit, deleting them in the W&B App becomes impractical. Large deletions can time out with a `context deadline exceeded` error, and the artifact list isn't built for clearing hundreds of versions.

Use the [W&B Public API](/models/ref/python/public-api/api) instead. The following script deletes every version of one artifact type in a project.
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Replace the `[YOUR-TEAM]` and `[YOUR-PROJECT]` placeholders with your own values. Use your team or username for `[YOUR-TEAM]`, not your organization name. Passing an organization name fails with `ValueError: Unable to parse 'ArtifactTypes' response data`.
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<Warning>
Artifact deletion is irreversible. The script passes `delete_aliases=True`, so it also deletes versions that carry an alias such as `latest`. Keep `DRY_RUN = True` and review the output before you set it to `False`.
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</Warning>

```python
import wandb

# Assumes you've run `wandb login` already.
entity = "[YOUR-TEAM]" # your username or team

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oh, i thought we had. to these.
Noted. I guess it's an ongoing TBD discussion.

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project = "[YOUR-PROJECT]"
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artifact_type = "model"
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# Set to False to actually delete. Deletion is irreversible.
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DRY_RUN = True

api = wandb.Api()

for collection in api.artifact_collections(f"{entity}/{project}", artifact_type):
for version in collection.artifacts():
if DRY_RUN:
print(f"[dry-run] would delete {version.name}")
else:
print(f"Deleting {version.name}")
version.delete(delete_aliases=True)
```

The script deletes versions, not collections. An emptied collection still appears in the project's **Artifacts** tab.
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`api.artifact_collections()` returns link collections as well as source collections. When a version comes from a link collection, `version.delete(delete_aliases=True)` removes only the link. The source artifact and its files stay where they are, so that version frees no storage.
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Should probably elaborate what we mean by "link collections" vs "source collections".


## Reclaim the space

Deleted artifacts are soft-deleted first, then removed during garbage collection, so your storage meter doesn't drop immediately. For the timing and how to verify your usage, see [Why does the storage meter not update after deleting runs?](/support/models/articles/why-does-the-storage-meter-not-update-af) and [Delete an artifact](/models/artifacts/delete-artifacts).

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Dumb question: @mdlinville do we refer to storage as "storage meter"?

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valid question - tho links to an existing article, so i didn't question that. if we don't, we should update that one too.

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I'll defer to Matt w.r.t. to whether or not they ("storage meter") should get updated in this article and the other.

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I don't think we call it that but I see where the agent is coming from. It's responding to usage metering, which visualizes your usage in the organization dashboard. I'd probably call this your storage usage or something like that, whatever the relevant docs say. This brings up that the agent can take cues from the pages it's pulling from. It's not going to blow out the context and will probably lead to less creativity in coining new terms.


---

{/* AUTO-GENERATED: tab badges */}
<Badge stroke shape="pill" color="orange" size="md">[Artifacts](/support/models/tags/artifacts)</Badge><Badge stroke shape="pill" color="orange" size="md">[Storage](/support/models/tags/storage)</Badge><Badge stroke shape="pill" color="orange" size="md">[API](/support/models/tags/api)</Badge>
{/* END AUTO-GENERATED: tab badges */}
Original file line number Diff line number Diff line change
Expand Up @@ -7,12 +7,20 @@ When you sign up for W&B, the platform automatically creates a personal team wit

## Why this happens

W&B accounts must belong to at least one team to create projects and run experiments. When the auto-generated team is deleted, the account loses its team membership. In this state:
W&B accounts must belong to at least one team to create projects and run experiments. When an account has no team, it enters a state where:

- The **Create team** button in **Account Settings > Teams** may not appear.
- Attempting to log in or navigate to your workspace may immediately redirect to a "rate limit exceeded" or "An application error occurred" page.
- You cannot create a new team to resolve the issue yourself — team creation is blocked while the account is in this state.

Deleting your team is one way to reach this state, but not the only one. An account can also end up without a team in the following cases:

- On a new account, if the initial team isn't created during sign-up.
- After you add or change an email address on your account, such as an institutional or student email.
- After you edit your profile.

The symptoms and the fix are the same in every case.

## What to do

This state cannot be resolved through the W&B UI. Contact W&B support and include:
Expand All @@ -21,11 +29,11 @@ This state cannot be resolved through the W&B UI. Contact W&B support and includ
- Your **organization name** if you are on a team or enterprise plan
- The **desired team name** you want created (team names must be globally unique, lowercase, with no spaces)

Support will manually create a team for your account and restore your access.
Support will manually create a team for your account and restore your access. Choose the team name carefully: you can't rename a team after it's created. See [Can I rename a team or entity?](/support/models/articles/can-i-rename-a-team-or-entity).

**If you are on an academic or free plan**

Academic accounts may not have the ability to create teams directly through the UI — the "Create team" button may be absent even on a fresh account. This is not a bug; the free plan limits team creation in some cases. Contact support with your username and the team name you want, and include a note that you are using W&B for academic or research purposes.
The **Create team** button may be absent even on a fresh account. Only an organization admin can create a team, so check whether you hold that role. For details, see [Teams](/platform/app/settings-page/teams). If you still can't create the team you need, contact support with your username and the team name you want, and include a note that you are using W&B for academic or research purposes.

**Preventing this in the future**

Expand All @@ -35,7 +43,9 @@ Academic accounts may not have the ability to create teams directly through the

**Related: rate limit exceeded loop**

If you are stuck in a redirect loop with a "rate limit exceeded" error after deleting your team, this is a symptom of the same issue. The error appears because W&B's routing logic expects every logged-in user to belong to a team. Logging out and back in will not fix it. Only contacting Support can resolve this issue.
If you are stuck in a redirect loop with a "rate limit exceeded" error, this is a symptom of the same issue, whether or not you deleted a team. The error appears because W&B's routing logic expects every logged-in user to belong to a team.

Despite the wording, this isn't an actual rate limit, so the guidance in [Rate limits](/models/track/limits#rate-limits) doesn't apply here. Waiting for a rate-limit window to reset, logging out and back in, clearing your cache, or using an incognito window won't fix it. Only contacting Support can resolve this issue.

---

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Original file line number Diff line number Diff line change
@@ -0,0 +1,33 @@
---
title: "What happens when my personal account becomes a team and organization?"
keywords: ["Org Management", "Team Management", "Academic"]
---

W&B is moving older personal accounts into the same team and organization structure that newer accounts already use. If you received an email about upcoming changes to your account, this change applies to you.

You don't need to take any action. This is a platform-wide change, not something specific to your account.

## What changes

The change affects your account structure as follows:

- Your personal account becomes a team attached to a new organization named after your username. You are an admin of that organization.
- Your data stays where it is. Projects, runs, artifacts, and existing links continue to work.
- Organizations and teams you already belong to are separate and aren't affected.
- The new organization starts with a free 30-day Pro trial. When the trial ends, the organization moves to the Free plan unless you upgrade.

## If you have an academic plan

Your existing organization keeps its academic subscription. However, the new organization created for your personal account is a separate organization, so it needs its own academic application. You can apply for it with the same email address on the [W&B academic application page](https://wandb.ai/academic_application).

For how academic plans work, see [Can I get an academic plan as a student?](/support/models/articles/can-i-get-an-academic-plan-as-a-student).

## If you can't find your runs after the change

Your data isn't deleted as part of this change. If projects or runs appear to be missing, or you're blocked from viewing them, [contact support](mailto:support@wandb.com) with your username and organization name so support can check your account configuration.

---

{/* AUTO-GENERATED: tab badges */}
<Badge stroke shape="pill" color="orange" size="md">[Org Management](/support/models/tags/org-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Team Management](/support/models/tags/team-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Academic](/support/models/tags/academic)</Badge>
{/* END AUTO-GENERATED: tab badges */}
Original file line number Diff line number Diff line change
Expand Up @@ -3,11 +3,21 @@ title: "Why does the storage meter not update after deleting runs?"
keywords: ["Storage"]
---

The storage meter doesn't update immediately after you delete runs, artifacts, or files. When you delete data from the UI or the CLI, the backend processes the deletion in the background, so your usage can take a few hours to reflect the change. This is expected behavior.
The storage meter doesn't update immediately after you delete runs, artifacts, or files. When you delete data from the UI or the CLI, the backend processes the deletion in the background. A garbage collection process runs every few hours, so reclaimed space can take up to 24 hours to appear in your available storage. This is expected behavior.

If you exceeded your storage limit, any access restriction lifts automatically once your usage falls below the limit and the meter catches up. You don't need to take further action while processing completes.

If the meter still hasn't updated after a few hours, confirm your actual usage on the **Manage storage** page at `https://wandb.ai/account-settings/[ENTITY]/usage/manage/`, replacing `[ENTITY]` with your team or username. This page shows which projects and runs consume the most space, so you can target what to delete next. If your usage there is already under your limit but the warning persists, [contact support](mailto:support@wandb.com).
## If your usage still looks too high

Deleting a run doesn't delete the artifacts that the run logged. Artifacts consume storage until you delete them separately, so a project can still count toward your storage usage even when it appears to hold no files.
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To find and remove the data that still counts against your limit:

1. Confirm your actual usage on the **Manage storage** page at `https://wandb.ai/account-settings/[ENTITY]/usage/manage/`, replacing `[ENTITY]` with your team or username. This page shows which projects and runs consume the most space.
2. For any project that uses more storage than you expect, open the project's **Artifacts** tab and delete the artifact versions you no longer need. W&B first marks a deleted artifact as soft-deleted, then reclaims the underlying files during garbage collection. For details, see [Delete an artifact](/models/artifacts/delete-artifacts).
3. If deleting many files at once fails or times out, see [How do I delete many artifacts at once?](/support/models/articles/how-do-i-delete-many-artifacts-at-once).

If your usage on the **Manage storage** page is already under your limit but the warning persists after 24 hours, [contact support](mailto:support@wandb.com).

---

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5 changes: 4 additions & 1 deletion support/models/tags/academic.mdx
Original file line number Diff line number Diff line change
@@ -1,6 +1,6 @@
---
title: "Academic"
tag: "2"
tag: "3"
generator: "knowledgebase-nav"
template: "docengine-site/templates/support_tag.mdx.j2"
---
Expand All @@ -11,3 +11,6 @@ template: "docengine-site/templates/support_tag.mdx.j2"
<Card title="How can I change between academic and business account types?" href="/support/models/articles/how-can-i-change-my-account-from-corpora" arrow="true" horizontal>
You can change your W&B account type between academic and business. The process depends on the direction of the change. ...
</Card>
<Card title="What happens when my personal account becomes a team and organization?" href="/support/models/articles/what-happens-when-my-personal-account-becomes-a-team" arrow="true" horizontal>
W&B is moving older personal accounts into the same team and organization structure that newer accounts already use. If ...
</Card>
5 changes: 4 additions & 1 deletion support/models/tags/api.mdx
Original file line number Diff line number Diff line change
@@ -1,10 +1,13 @@
---
title: "API"
tag: "2"
tag: "3"
generator: "knowledgebase-nav"
template: "docengine-site/templates/support_tag.mdx.j2"
---

<Card title="How do I delete many artifacts at once?" href="/support/models/articles/how-do-i-delete-many-artifacts-at-once" arrow="true" horizontal>
When you need to remove a large number of artifacts, for example to get back under your storage limit, deleting them in ...
</Card>
<Card title="How do I page through large API results in W&B?" href="/support/models/articles/how-do-i-paginate-through-large-api-results-in-wandb" arrow="true" horizontal>
You can page through API result using the standard lazy-iterator pattern and per_page parameter. Additionally, you can u ...
</Card>
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5 changes: 4 additions & 1 deletion support/models/tags/artifacts.mdx
Original file line number Diff line number Diff line change
@@ -1,6 +1,6 @@
---
title: "Artifacts"
tag: "15"
tag: "16"
generator: "knowledgebase-nav"
template: "docengine-site/templates/support_tag.mdx.j2"
---
Expand All @@ -14,6 +14,9 @@ template: "docengine-site/templates/support_tag.mdx.j2"
<Card title="How do I best log models from runs in a sweep?" href="/support/models/articles/how-do-i-best-log-models-from-runs-in-a-" arrow="true" horizontal>
To log models in a sweep, create a model artifact for the sweep. Each version represents a different run from the sweep. ...
</Card>
<Card title="How do I delete many artifacts at once?" href="/support/models/articles/how-do-i-delete-many-artifacts-at-once" arrow="true" horizontal>
When you need to remove a large number of artifacts, for example to get back under your storage limit, deleting them in ...
</Card>
<Card title="How do I disable W&B while testing my code?" href="/support/models/articles/how-do-i-disable-wandb-when-testing-my-code" arrow="true" horizontal>
To configure W&B as a no-op for testing, use wandb.init(mode="disabled") or set WANDB_MODE=disabled. Even when you use w ...
</Card>
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