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docs: KB refresh from Zendesk tickets (Jun 1 – Jul 31, 2026) #2995
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| Original file line number | Diff line number | Diff line change |
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| --- | ||
| title: "Can I rename a team or entity?" | ||
| keywords: ["Teams", "Team Management", "Org Management"] | ||
| --- | ||
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| No. W&B doesn't support renaming a team or entity. A team's name is set when you create the team and can't be changed afterward. | ||
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| To use a different name, create a new team with the name you want, then move your work into it: | ||
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| 1. Create the new team. See [How do I create a new team in W&B?](/support/models/articles/how-do-i-create-a-new-team-in-wandb). | ||
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| 2. Move your projects or runs into the new team. You can move runs between teams in the W&B App, but logged artifacts don't move automatically. | ||
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| 3. If you need an entire project moved, or you aren't able to create the team yourself, [contact support](mailto:support@wandb.com) with the source team, the destination team, and the projects to move. Support schedules the move during a window when nothing is actively logging to either team. | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. This seems weird. If you can't do these things, shouldn't you contact your own org admins?
Contributor
Author
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. cleaned up the sentence to separate the priviledge statement from the product-capability issue. the tickets support that moving a project is a product gap, regardless of being an admin. |
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| Because the name is permanent, choose it carefully before you create the team. | ||
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| <Note> | ||
| A team's storage location is also fixed at creation. If you need a team whose data lives in your own cloud storage bucket, configure that bucket when you create the team. See [Secure storage connector](/platform/hosting/data-security/secure-storage-connector). | ||
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| </Note> | ||
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| --- | ||
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| {/* AUTO-GENERATED: tab badges */} | ||
| <Badge stroke shape="pill" color="orange" size="md">[Teams](/support/models/tags/teams)</Badge><Badge stroke shape="pill" color="orange" size="md">[Team Management](/support/models/tags/team-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Org Management](/support/models/tags/org-management)</Badge> | ||
| {/* END AUTO-GENERATED: tab badges */} | ||
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@@ -15,6 +15,7 @@ If you can't sign in to your W&B account, the following steps help you identify | |
| - If you use SSO, confirm you're in the appropriate SSO group. | ||
| - **Technical problems**: | ||
| - Note any specific error messages for further troubleshooting. | ||
| - If you see "rate limit exceeded" or "An application error occurred" instead of your workspace, your account is probably missing a team. Browser troubleshooting doesn't clear it. See [I deleted my team and now I can't create a new one — what do I do?](/support/models/articles/i-deleted-my-team-and-now-i-cant-create-a-new-one). | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. Oh man, the target page does not have an ideal name or slug. No issue with the edit to this file, though. |
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| - If issues persist, contact the support team for additional assistance. | ||
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| --- | ||
| title: "How do I delete many artifacts at once?" | ||
| keywords: ["Artifacts", "Storage", "API"] | ||
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| --- | ||
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| When you need to remove a large number of artifacts, for example to get back under your storage limit, deleting them in the W&B App becomes impractical. Large deletions can time out with a `context deadline exceeded` error, and the artifact list isn't built for clearing hundreds of versions. | ||
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| Use the [W&B Public API](/models/ref/python/public-api/api) instead. The following script deletes every version of one artifact type in a project. | ||
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| Replace the `[YOUR-TEAM]` and `[YOUR-PROJECT]` placeholders with your own values. Use your team or username for `[YOUR-TEAM]`, not your organization name. Passing an organization name fails with `ValueError: Unable to parse 'ArtifactTypes' response data`. | ||
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| <Warning> | ||
| Artifact deletion is irreversible. The script passes `delete_aliases=True`, so it also deletes versions that carry an alias such as `latest`. Keep `DRY_RUN = True` and review the output before you set it to `False`. | ||
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| </Warning> | ||
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| ```python | ||
| import wandb | ||
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| # Assumes you've run `wandb login` already. | ||
| entity = "[YOUR-TEAM]" # your username or team | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. Let's agree on placeholder variables? https://github.com/coreweave/docs-skills/pull/62#discussion_r3691433460
Contributor
Author
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. oh, i thought we had. to these.
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| project = "[YOUR-PROJECT]" | ||
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| artifact_type = "model" | ||
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| # Set to False to actually delete. Deletion is irreversible. | ||
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| DRY_RUN = True | ||
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| api = wandb.Api() | ||
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| for collection in api.artifact_collections(f"{entity}/{project}", artifact_type): | ||
| for version in collection.artifacts(): | ||
| if DRY_RUN: | ||
| print(f"[dry-run] would delete {version.name}") | ||
| else: | ||
| print(f"Deleting {version.name}") | ||
| version.delete(delete_aliases=True) | ||
| ``` | ||
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| The script deletes versions, not collections. An emptied collection still appears in the project's **Artifacts** tab. | ||
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| `api.artifact_collections()` returns link collections as well as source collections. When a version comes from a link collection, `version.delete(delete_aliases=True)` removes only the link. The source artifact and its files stay where they are, so that version frees no storage. | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. Should probably elaborate what we mean by "link collections" vs "source collections". |
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| ## Reclaim the space | ||
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| Deleted artifacts are soft-deleted first, then removed during garbage collection, so your storage meter doesn't drop immediately. For the timing and how to verify your usage, see [Why does the storage meter not update after deleting runs?](/support/models/articles/why-does-the-storage-meter-not-update-af) and [Delete an artifact](/models/artifacts/delete-artifacts). | ||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. Dumb question: @mdlinville do we refer to storage as "storage meter"?
Contributor
Author
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. valid question - tho links to an existing article, so i didn't question that. if we don't, we should update that one too.
Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. I'll defer to Matt w.r.t. to whether or not they ("storage meter") should get updated in this article and the other.
Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. I don't think we call it that but I see where the agent is coming from. It's responding to usage metering, which visualizes your usage in the organization dashboard. I'd probably call this your storage usage or something like that, whatever the relevant docs say. This brings up that the agent can take cues from the pages it's pulling from. It's not going to blow out the context and will probably lead to less creativity in coining new terms. |
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| --- | ||
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| {/* AUTO-GENERATED: tab badges */} | ||
| <Badge stroke shape="pill" color="orange" size="md">[Artifacts](/support/models/tags/artifacts)</Badge><Badge stroke shape="pill" color="orange" size="md">[Storage](/support/models/tags/storage)</Badge><Badge stroke shape="pill" color="orange" size="md">[API](/support/models/tags/api)</Badge> | ||
| {/* END AUTO-GENERATED: tab badges */} | ||
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| title: "What happens when my personal account becomes a team and organization?" | ||
| keywords: ["Org Management", "Team Management", "Academic"] | ||
| --- | ||
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| W&B is moving older personal accounts into the same team and organization structure that newer accounts already use. If you received an email about upcoming changes to your account, this change applies to you. | ||
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| You don't need to take any action. This is a platform-wide change, not something specific to your account. | ||
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| ## What changes | ||
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| The change affects your account structure as follows: | ||
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| - Your personal account becomes a team attached to a new organization named after your username. You are an admin of that organization. | ||
| - Your data stays where it is. Projects, runs, artifacts, and existing links continue to work. | ||
| - Organizations and teams you already belong to are separate and aren't affected. | ||
| - The new organization starts with a free 30-day Pro trial. When the trial ends, the organization moves to the Free plan unless you upgrade. | ||
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| ## If you have an academic plan | ||
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| Your existing organization keeps its academic subscription. However, the new organization created for your personal account is a separate organization, so it needs its own academic application. You can apply for it with the same email address on the [W&B academic application page](https://wandb.ai/academic_application). | ||
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| For how academic plans work, see [Can I get an academic plan as a student?](/support/models/articles/can-i-get-an-academic-plan-as-a-student). | ||
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| ## If you can't find your runs after the change | ||
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| Your data isn't deleted as part of this change. If projects or runs appear to be missing, or you're blocked from viewing them, [contact support](mailto:support@wandb.com) with your username and organization name so support can check your account configuration. | ||
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| --- | ||
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| {/* AUTO-GENERATED: tab badges */} | ||
| <Badge stroke shape="pill" color="orange" size="md">[Org Management](/support/models/tags/org-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Team Management](/support/models/tags/team-management)</Badge><Badge stroke shape="pill" color="orange" size="md">[Academic](/support/models/tags/academic)</Badge> | ||
| {/* END AUTO-GENERATED: tab badges */} |
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