Withdrawal

This is a plugin for pretix.

To comply with EU legislation you need to add support the right of withdrawal for online purchases. This plugin adds a visually distinct link in the footer of every page of the pretix-shop. This link leads to a form on organizer-level to allow the customer to withdraw from an online purchase. When submitted, this form notifies the organizer (or any team-member assigned through the pretix notification system) via email and creates a WithdrawalRequest accessible in pretix-control.

Development setup

1. Make sure that you have a working pretix development setup.
2. Clone this repository.
3. Activate the virtual environment you use for pretix development.
4. Execute python setup.py develop within this directory to register this application with pretix's plugin registry.
5. Execute make within this directory to compile translations.
6. Restart your local pretix server. You can now use the plugin from this repository for your events by enabling it in the 'plugins' tab in the settings.

This plugin has CI set up to enforce a few code style rules. To check locally, you need these packages installed:

pip install flake8 isort black

To check your plugin for rule violations, run:

black --check .
isort -c .
flake8 .

You can auto-fix some of these issues by running:

isort .
black .

To automatically check for these issues before you commit, you can run .install-hooks.

License

Copyright 2026 pretix GmbH

Released under the terms of the proprietary pretix Enterprise license.