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Clarify billing policy for annual to monthly switches #10122

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jazzsequence merged 1 commit into from
Jun 22, 2026
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Clarify billing policy for annual to monthly switches #10122

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2 changes: 1 addition & 1 deletion src/source/content/guides/account-mgmt/billing/03-periods.md
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Expand Up @@ -23,7 +23,7 @@ Before changing your billing period from monthly to annual, or vice-versa, consi
- Sites on monthly plans switching to annual billing (without changing plan size) are invoiced immediately.
- Sites on annual billing plans that upgrade will be invoiced immediately, and the site will be upgraded immediately.
- Annual billing plans will auto-renew at the end of their annual subscription term unless terminated in advance.
- Annual billing plans switched to monthly billing will be effective after the end of your current annual subscription term.
- Annual billing plans switched to monthly billing will take effect immediately. A prorated credit will be issued to the account and automatically applied to upcoming invoices. Note: if the annual subscription is scheduled to renew within 30 days or fewer, a prorated charge may also apply.
- A site grandfathered into Preferred Pricing that is not owned by a qualified partner organization will move to list pricing when the billing plan changes. To regain Preferred Pricing, the Agency should follow the steps to [Add a Client Site](/guides/account-mgmt/workspace-sites-teams/sites#create-a-site).

To change your billing cadence:
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