Auto ServiceHub

A ServiceNow application for managing vehicle service bookings, built using ServiceNow Studio.

What it does

Automates the end-to-end process of booking, assigning, and tracking vehicle service jobs in a workshop environment.

Key Features

• Booking Requests table with customer and mechanic views
• Role-based access control (4 roles, 8 ACLs)
• Automated flows (booking confirmation, SLA alerts, customer notifications)
• Visual Task Board for real-time job tracking
• Workshop Manager Dashboard with live reports
• Service Catalog for customer booking requests

Built With

• ServiceNow Studio (Zurich)
• Flow Designer
• Performance Analytics
• Service Catalog

Developer

Gerald Chimereobim Ohadowere - MSc Engineering Management, University of South Wales RiseUp with ServiceNow Programme