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Netalertx not scan, GraphQLserver hung, not change anything in settings #1461
Description
What installation are you running?
Production (netalertx) 📦
Is there an existing issue for this?
- I have searched the existing open and closed issues and I checked the docs https://docs.netalertx.com/
The issue occurs in the following browsers. Select at least 2.
- Firefox
- Chrome
- Edge
- Safari (unsupported) - PRs welcome
- N/A - This is an issue with the backend
Current Behavior
Expected Behavior
Have change nothing at settings but netalertx not scan longer, GraphQLServer not initialize
Steps To Reproduce
No response
Relevant app.conf settings
docker-compose.yml
services:
netalertx:
image: jokobsk/netalertx:latest
container_name: NetAlertX
network_mode: host
mem_limit: 4g
cpu_shares: 768
restart: on-failure:5
healthcheck:
test: ["CMD", "curl", "-f", "http://localhost:17811/"]
interval: 30s
timeout: 10s
retries: 3
security_opt:
- no-new-privileges:true
cap_drop:
- ALL
cap_add:
- NET_RAW
- NET_ADMIN
- NET_BIND_SERVICE
- CHOWN
- SETUID
- SETGID
volumes:
- /volume1/docker/netalertx/data:/data:rw
- /etc/localtime:/etc/localtime:ro
tmpfs:
- /tmp:uid=20211,gid=20211,mode=1700,rw,noexec,nosuid,nodev,async,noatime,nodiratime
environment:
PORT: 17811
PUID: 0
PGID: 100Debug or Trace enabled
- I have read and followed the steps in the wiki link above and provided the required debug logs and the log section covers the time when the issue occurs.
Relevant app.log section
Docker Logs
PASTE DOCKER LOG HERE. Using the triple backticks preserves format.
Activity
SH2609 commentedon Jan 26, 2026
app.conf too big to send
SH2609 commentedon Jan 26, 2026
Have no idea why i get this messages in the Notification. Looks that it configured correct....
Can it be possible that i have to change PGID in the Docker Compose from 100 to 20211?
jokob-sk commentedon Jan 27, 2026
Hi @SH2609 ,
Thanks for the report and submitting the logs - this helps a lot.
Can you please do the following and report back:
BACKEND_API_URL? What is your value?user_notifications.jsonfile? you can download it by navigating tohttp://<your server>:<web ui port>/php/server/query_config.php?file=workflows.json&download=true[api] Unauthorized access attempt[api] Unauthorized access attempt - make sure your GRAPHQL_PORT and API_TOKEN settings are correct #1455j
SH2609 commentedon Jan 27, 2026
jokob-sk commentedon Jan 27, 2026
Could you please provide the json as per instruction above so I can help? Thanks.
SH2609 commentedon Jan 27, 2026
Where i have to type that Link you send me above? The search engine is accessed in all browsers when i type that Link
jokob-sk commentedon Jan 27, 2026
Sorry, I don't think I can help you if you can't figure that out.
SH2609 commentedon Jan 27, 2026
About user_notifications.json i try to figure out , but that can take time
jokob-sk commentedon Jan 27, 2026
Have you tried something like: http://192.168.178.6:20211/php/server/query_json.php?file=user_notifications.json&download=true
Double check the URL is pointing to our NAX instance
SH2609 commentedon Jan 27, 2026
My Synology server is rejecting the connection, but thank you very much till now for your intensive help! I not will give up. Because i like to use netalertx.
Same happen, when i type the Link you send me earlier and insert serverip and port. Connection got rejected. It seems not pointing to your NAX instance
jokob-sk commentedon Jan 27, 2026
You could ssh into the ocntainer and get the file from /tmp/api as a workaround
SH2609 commentedon Jan 27, 2026
adamoutler commentedon Jan 29, 2026
This should be fixed in #1468 , currently in dev version. Set your backend to /server
ghcr.io/netalertx/netalertx-dev:latest
jokob-sk commentedon Feb 4, 2026
New Release and no activity for a week -> Closing