From 6c9a1c4cc594a8d146c5983f2637f793dad162f8 Mon Sep 17 00:00:00 2001
From: carly-armstrong <149689146+carly-armstrong@users.noreply.github.com>
Date: Thu, 18 Jun 2026 09:02:49 -0700
Subject: [PATCH] Clarify billing policy for annual to monthly switches

Updated the billing policy for annual plans switching to monthly billing to clarify immediate effect and prorated credits.
---
 src/source/content/guides/account-mgmt/billing/03-periods.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/source/content/guides/account-mgmt/billing/03-periods.md b/src/source/content/guides/account-mgmt/billing/03-periods.md
index 5c54eb9cb0..fa43f364cd 100644
--- a/src/source/content/guides/account-mgmt/billing/03-periods.md
+++ b/src/source/content/guides/account-mgmt/billing/03-periods.md
@@ -23,7 +23,7 @@ Before changing your billing period from monthly to annual, or vice-versa, consi
  - Sites on monthly plans switching to annual billing (without changing plan size) are invoiced immediately.
  - Sites on annual billing plans that upgrade will be invoiced immediately, and the site will be upgraded immediately.
  - Annual billing plans will auto-renew at the end of their annual subscription term unless terminated in advance.
- - Annual billing plans switched to monthly billing will be effective after the end of your current annual subscription term.
+ - Annual billing plans switched to monthly billing will take effect immediately. A prorated credit will be issued to the account and automatically applied to upcoming invoices. Note: if the annual subscription is scheduled to renew within 30 days or fewer, a prorated charge may also apply.
  - A site grandfathered into Preferred Pricing that is not owned by a qualified partner organization will move to list pricing when the billing plan changes. To regain Preferred Pricing, the Agency should follow the steps to [Add a Client Site](/guides/account-mgmt/workspace-sites-teams/sites#create-a-site).
 
 To change your billing cadence: