diff --git a/npm/src/directory-sync/scim/utils.ts b/npm/src/directory-sync/scim/utils.ts
index 064765270..862bed3b5 100644
--- a/npm/src/directory-sync/scim/utils.ts
+++ b/npm/src/directory-sync/scim/utils.ts
@@ -22,7 +22,10 @@ const parseUserRoles = (roles: string | string[]) => {
 };
 
 export const parseGroupOperation = (operation: GroupPatchOperation) => {
-  const { op, path, value } = operation;
+  const { path, value } = operation;
+  // Microsoft Entra sends PascalCase ops ("Add"/"Remove"/"Replace") unless the
+  // tenant enables the aadOptscim062020 flag, so compare case-insensitively.
+  const op = operation.op?.toLowerCase();
 
   if (path === 'members' && typeof value == 'object') {
     if (op === 'add') {
@@ -80,7 +83,10 @@ export const getDirectorySyncProviders = (): { [K: string]: string } => {
 
 // Parse the PATCH request body and return the user attributes (both standard and custom)
 export const parseUserPatchRequest = (operation: UserPatchOperation) => {
-  const { op, value, path } = operation;
+  const { value, path } = operation;
+  // Entra sends PascalCase ops (e.g. "Remove") unless aadOptscim062020 is set;
+  // normalize so removals aren't misread as sets. See parseGroupOperation above.
+  const op = operation.op?.toLowerCase();
 
   const attributes: Partial<User> = {};
   const rawAttributes = {};
diff --git a/npm/test/dsync/scim-utils.test.ts b/npm/test/dsync/scim-utils.test.ts
new file mode 100644
index 000000000..3c9592d8f
--- /dev/null
+++ b/npm/test/dsync/scim-utils.test.ts
@@ -0,0 +1,50 @@
+import tap from 'tap';
+import { parseGroupOperation, parseUserPatchRequest } from '../../src/directory-sync/scim/utils';
+import type { GroupPatchOperation, UserPatchOperation } from '../../src/directory-sync/types';
+
+// Microsoft Entra sends PascalCase SCIM PATCH ops ("Add"/"Remove"/"Replace")
+// unless the tenant enables the aadOptscim062020 flag. These bodies arrive off
+// the wire, so op can hold values outside the declared lowercase union.
+const groupOp = (op: string, path: string, value: unknown) =>
+  parseGroupOperation({ op, path, value } as unknown as GroupPatchOperation);
+
+tap.test('parseGroupOperation parses SCIM PATCH op case-insensitively', async (t) => {
+  const members = [{ value: 'u1091' }];
+
+  t.equal(groupOp('Add', 'members', members).action, 'addGroupMember');
+  t.equal(groupOp('Remove', 'members', members).action, 'removeGroupMember');
+  t.equal(groupOp('Replace', 'displayName', 'Eng').action, 'updateGroupName');
+
+  // Lowercase ops (Entra with aadOptscim062020, and other IdPs) still parse.
+  t.equal(groupOp('add', 'members', members).action, 'addGroupMember');
+  t.equal(groupOp('remove', 'members', members).action, 'removeGroupMember');
+  t.equal(groupOp('replace', 'displayName', 'Eng').action, 'updateGroupName');
+
+  // A malformed op-less operation degrades to 'unknown' rather than throwing.
+  t.equal(
+    parseGroupOperation({ path: 'members', value: members } as unknown as GroupPatchOperation).action,
+    'unknown'
+  );
+
+  t.end();
+});
+
+const userOp = (op: string, path: string, value?: unknown) =>
+  parseUserPatchRequest({ op, path, value } as unknown as UserPatchOperation);
+
+tap.test('parseUserPatchRequest recognizes PascalCase "Remove" as a removal', async (t) => {
+  // Entra remove: the attribute is marked for deletion (REMOVE_SENTINEL) and the
+  // standard-model field is cleared, regardless of op casing.
+  for (const op of ['Remove', 'remove']) {
+    const { attributes, rawAttributes } = userOp(op, 'name.givenName');
+    t.equal(attributes.first_name, '', `${op}: standard field cleared`);
+    t.equal(typeof rawAttributes['name.givenName'], 'symbol', `${op}: raw attr marked for removal`);
+  }
+
+  // A non-remove op sets the value rather than removing it.
+  const { attributes, rawAttributes } = userOp('Replace', 'name.givenName', 'Jane');
+  t.equal(attributes.first_name, 'Jane');
+  t.equal(rawAttributes['name.givenName'], 'Jane');
+
+  t.end();
+});