Known Issue: DOIs are not loading in rich text #3128
Replies: 5 comments
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It’s good to see this issue being tracked and explained clearly. DOI loading problems can be frustrating, especially for researchers who rely on properly formatted references, but keeping the DOI visible as a fallback is a practical solution while the API problems are being resolved. The suggestion about re-entering the DOI and using the newer DOI format is also useful. Hopefully, once Crossref finishes improving its systems, rich text citations will become more stable again. Small technical details like these make a big difference in maintaining reliable academic workflows. For more interesting online resources and updates, you can also check: https://spinmamas.com/ . |
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It’s good to see the team explaining the DOI loading issue clearly and sharing practical workarounds. Citation reliability is really important for academic communities, so even small delays in external APIs can create frustrating problems. Hopefully Crossref’s improvements will bring back smooth rich-text references soon. In the meantime, the suggested refresh and DOI re-entry steps seem like useful temporary fixes. Thanks for keeping users updated and transparent about the progress. For more interesting online resources, you can also check out https://nvcasino.edu.gr/. |
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Multiple communities have reported issues with references, where DOIs are not loading as rich text.
Last month, Crossref reported degraded performance of its Public REST API, which we used for loading citations on Pubs. During this incident, it took too long for Pubs to load citations properly, leading Pubs to crash.
We committed a fix to this to reduce crashing. As part of this fix, if a Pub is unable to get information from Crossref quickly, it will default to displaying the DOI or URL as the reference. This allows the reference information to be retained and the pub to load successfully. Additionally, per Crossref’s recommendation, we have switched to the Polite REST API to improve troubleshooting measures.
Crossref is still making updates to its API, particularly in rate limiting and load balancing. As noted in the title & seen in the screenshot above, you may see that certain citations do not fully load, and instead only display the DOI. We will make updates as Crossref moves to a long-term solution.
What you can do in the interim:
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