VAPI_AUDIT_REPORTS.html

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    <h1>Vapi Audit: Top 5 Reports</h1>
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        <h2 style="color:#dc2626;">Call ID: 019c3100-bfe2-7ee1-b030-8a2574526080</h2>
        <p><strong>Agent:</strong> Sarah (Caudle Village)</p>
        <p><strong>Score:</strong> 62/100 (Major Issue)</p>
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            <h3>What Happened</h3>
            <p>The agent successfully collected and validated the dining reservation (3 people, Friday at 5 PM). However, after saying "Let me connect you," the agent failed to trigger the transfer tool, leaving the customer in silence and eventually ending the call as a failure.</p>
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        <h3>Technical Fix</h3>
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TRANSFER RULE (STRICT): You MUST trigger the transferCall function 
IMMEDIATELY after the verbal cue "Let me connect you." 
Do not wait for further user input.
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        <h2 style="color:#22c55e;">Call ID: 019c2fb9-4d49-7334-aa09-35d6fbf12ab4</h2>
        <p><strong>Agent:</strong> Sammy (Complete Realty)</p>
        <p><strong>Score:</strong> 95/100 (Clean)</p>
        <p><strong>Verdict:</strong> Handled voicemail perfectly according to scheduling protocol.</p>
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