diff --git a/fern/calls/call-outbound.mdx b/fern/calls/call-outbound.mdx index 3ee85361a..beec06add 100644 --- a/fern/calls/call-outbound.mdx +++ b/fern/calls/call-outbound.mdx @@ -12,7 +12,7 @@ Vapi's outbound calling API lets you programmatically initiate single or batch c - **Vapi Account**: Access to the Vapi Dashboard for configuration. - **Configured Assistant**: Either a saved assistant or a transient assistant. -- **Phone Number**: Either an imported phone number from one of the supported providers or a free Vapi number. (Note: You cannot make international calls with a free Vapi number). +- **Phone Number**: Either an imported phone number from one of the supported providers. (Note: You cannot make outbound or international calls with a free Vapi number). - **Customer's Phone Number**: The phone number that you want to call. ## Outbound Calls @@ -20,7 +20,7 @@ Vapi's outbound calling API lets you programmatically initiate single or batch c You can place an outbound call from one of your phone numbers using the [`/call`](/api-reference/calls/create-phone-call) endpoint. 1. **Specify an Assistant:** you must specify either a transient assistant in the `assistant` field or reuse a saved assistant in the `assistantId` field. -2. **Get a Phone Number:** provide the `phoneNumberId` of the imported number or free Vapi number you wish to call from. +2. **Get a Phone Number:** provide the `phoneNumberId` of the imported number you wish to call from. 3. **Provide a Destination:** Finally, pass the customer's phone number or SIP URI in [`customer`](/api-reference/calls/create#request.body.customer). Provide your authorization token and now we're ready to issue the API call! diff --git a/fern/phone-calling.mdx b/fern/phone-calling.mdx index 9c86c52a0..9f4c27f6f 100644 --- a/fern/phone-calling.mdx +++ b/fern/phone-calling.mdx @@ -30,6 +30,7 @@ You can place an outbound call from one of your phone numbers using the [`/call` - If the system message will be different with every call, specify a temporary assistant in the `assistant` field. - To reuse an assistant, specify its ID in the `assistantId` field. - [Read more about outbound calls](/phone-calling/outbound-calls) +- Note that outbound calling is not supported on free Vapi numbers at this time. ## Inbound calls diff --git a/fern/phone-numbers/free-telephony.mdx b/fern/phone-numbers/free-telephony.mdx index 16e89931a..1775d6e19 100644 --- a/fern/phone-numbers/free-telephony.mdx +++ b/fern/phone-numbers/free-telephony.mdx @@ -52,7 +52,7 @@ This guide details how to create free phone numbers on the Vapi platform, which - **The number is free, but calls are not.** Calls and other platform usage consume credits and are billed according to [Vapi pricing](https://vapi.ai/pricing). - **Free Vapi numbers are for US national use.** They cannot make international calls. For international use, [import a number from another provider](/phone-numbers/import-twilio). -- **Outbound calling is limited.** Free Vapi numbers have a daily outbound-call limit. Import a number from a supported telephony provider when you need higher-volume outbound calling. See [Outbound calling](/calls/outbound-calling). +- **Outbound calling not supported.** Import a number from a supported telephony provider when you need higher-volume outbound calling. See [Outbound calling](/calls/outbound-calling). - **Outbound Campaigns require an imported number.** Free Vapi numbers cannot be used to launch [Outbound Campaigns](/outbound-campaigns/quickstart). - **You are responsible for lawful use.** Obtain the required consent before making outbound calls and follow applicable calling, telemarketing, and do-not-call rules. See the [TCPA consent guide](/tcpa-consent) and [Vapi Terms of Service](https://vapi.ai/terms-of-service).